Worldwide Services...
Serving more than 15,000 customers implies an effective and smooth running organization to satisfy every customer throughout the world, thus requiring performance logistic platforms.
Our Training Center at AES CHEMUNEX head quarters is animated by high level specialists in microbiology, rapid methods, software
and automation. Assistance from the headquarters is also available through a technical ho
t line and through remote training capabilities. Validation assistance for IQ, OQ and PQ belongs to the panel of our services.
Service and technical advice are directly available from our subsidiaries or from our authorized distributors.
...Committed to Customer's Satisfaction
At AES CHEMUNEX, quality has from the earliest days gone beyond product specifications, to encompass organization-wide policies
and objectives. Each process and procedure is clearly defined, from design-in to production and logistics with customer expectations and continuous improvement at the core of its objectives. Our Quality Assurance system is ISO 9001:2000 certified.
Hotline
AES CHEMUNEX offers a Hotline service dedicated to IT product support, especially for Labguard and eviSENSE lines. When ordering this support service, customers receive a special tel-#; our IT specialists are able to solve most of troubles remotly.
Installation, calibration, maintenance contracts
IQ, OQ, PQ Qualification/Hot-line/Service
Support and service are available worldwide directly from us or through our network of authorised partners.
A complete range of calibration equipment and services is available.
Contact the Service Department at AES CHEMUNEX Headquarters:
International: +33 (0) 2 23 50 12 40 or +33 (0) 2 23 50 12 50 - aes.service@aeschemunex.com
Italy: +39 0 498705804 - info@aeschemunex.it
Germany: +49 (0)7265 917 910 - info@aeschemunex.de
Spain: +34 (0)93 785 36 27 - info@aeschemunex.es
United Kingdom: +44(0)1279 666 356 - info@aeschemunex.co.uk
USA: +1 (0)609 235 9272 - info@aeschemunex.com
